Fort Wayne Family Falls Victim to Alleged Online Ticket Scam

Fort Wayne Family Falls Victim to Alleged Online Ticket Scam

Family pays $700 to see a show at the Embassy but says they never received the tickets.
 

A Fort Wayne man says he was cheated out of nearly a thousand bucks trying to purchase tickets for a show coming to the Embassy Theater in October.

The top ten contestants for Fox’s show, So You Think You Can Dance, is performing October 3rd in Fort Wayne. This Fort Wayne man who wishes to remain anonymous says he bought tickets for his wife and daughter to see the show as a gift. He says he started to get suspicious when the confirmation email of purchase never showed up.

"I suspected with a show that's this well known nationally that we were better getting on the phone and calling quickly," said the alleged victim.

The alleged victim purchased tickets earlier this week. He bought them from an online company based out of Chicago...Boxofficeticketsales.com.

"My wife was under the impression that she was speaking with the embassy box office, when in fact she was talking to a ticketing agency of some sort. They said fortunately for you we have a couple of front row center seats available. They quoted $350 a seat plus taxes and fees," he said.

The couple says they were told the tickets were so expensive because these seats would allow them to be pulled on stage, so they went through with the purchase. WFFT did a search of Ticketmaster.com, the main distributor of show tickets for the embassy and all front row tickets were sold out. The most expensive ticket was only $73 after taxes and fees.

"I dont mind the money because it's such a special show," said the alleged victim.

Brian Gallager is the Sales Director at the Embassy. He says there are only two ways to purchase tickets to the Embassy. One, is through the box office.The other, online and all online purchases from third party vendors like Boxofficeticketsales.com, must go through Ticket Master.

"We searched the system which is a ticket master system did not find his name in the system, did not find her name in the system," said Gallager.

WFFT made several calls to box office ticket sales dot com to their Chicago office. And was given the run around and never got an answer to what happened to these tickets. The Better Business Bureau rates this company with an F grade for multiple problems with their product or service and for a failure to respond to the complaints.

The Better Business Bureau recommends these tips to avoid falling victim to a possible online ticket scam:

 

Do your research. When purchasing tickets through an online broker, check out their BBB Business Review at www.bbb.org and see if they are a member of the National Association of Ticket Brokers (NATB).

Check their policies. Research the ticket broker’s refund policy before purchasing. Only buy from a ticket reseller that provides clear details about the terms of the transaction. Assess the company’s policy for customer satisfaction and what happens if tickets purchased through their site are fake or not as advertised.

Pay with a credit card or PayPal account. Always use a credit card so you have some recourse; never pay with cash or wire money. There is little or no way to get back your money if the tickets do not arrive, which is why scammers often do business this way.

Watch for hidden fees. Some websites include service charges and additional shipping fees with the purchase of tickets. While these charges should be identified on the website and disclosed to you before the transaction is finalized, read the fine print to make sure you know the total cost that will be billed to your account.

Verify the tickets are real. Always ask for section, row, and seat number to avoid obstructed view seats or seats that do not exist.

If it sounds too good to be true it probably is. The reason tickets are expensive is because they’re hard to get and the chances of you getting lucky and finding a deal are slim. If a situation sounds too good to be true, such as someone selling tickets to a popular event for much less than offered elsewhere, it probably is.

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