UPDATE: Benzinger Family Reaches New Heights with Insurance Company

Published 05/12 2014 06:47PM

Updated 05/13 2014 08:57AM

WFFT has been following the story of a Wabash family facing difficulties with their insurance company.

"You almost have to laugh, it’s almost ridiculous," said Greg Benzinger.

Greg Benzinger and his wife Kristy are in shock after receiving court summons from Indiana Farm Bureau Insurance. In this case most would think the family would try and pursue legal action against the insurance company but instead it’s the other way around. The Benzinger’s are now looking to hire a lawyer to help fight their lawsuit.

"We'll fight it and we plan on fighting it," said wife, Kristy.

The Benzinger's left their Wabash home five weeks ago after discovering mold all throughout the house. After weeks of filing a claim, the Benzinger’s got an answer, but it's not the one they hoped for.

"You get denied a claim, now you have to put up with getting sued? Is this a common occurrence with these guys or is this their normal practice," asked Greg.

Representatives at the insurance company could not answer that question. However, after contacting the state Department of Insurance, WFFT learned that hundreds of complaints have been filed against this business over the years.

Back in 2012 Indiana Farm Bureau Insurance had 98 complaints filed against them. Last year in 2013, there were 108 complaints and so far this year, 32 consumer complaints, including one from the Benzinger’s.

"Our goal at the Indiana Department of Insurance is to protect the consumer," said Jenifer Gother, APR, Director of Communication at the Indiana Department of Insurance.

The department of insurance also says farm bureau has been fined twice in the last nine years for violating state insurance code. Farm bureau was fined $2500 in 2003 for an unknown reason then $500 in 2008 for customer service issues.

"Some of the people that work at Farm Bureau, they're starting to make attacks towards us and it’s not personal it's all business," said Kristy.

Greg and Kristy also say family of Farm Bureau agents have sent multiple friend requests and negative messages through social media.

Since WFFT aired the Benzinger’s original story last month, several community members around Wabash, have banned together to raise money for the family’s mounting hotel bill. The couple pays 150 dollars a night for a hotel room. They’ve lived at the Holiday Inn for about five weeks, costing them more than $3,500.

The only tattoo shop in Wabash, Filament Tattoo Co. will celebrate their grand opening this Friday, May 16. Half of the proceeds from will go to help the Benzinger family. The store is located at 21 E. Market St., Wabash, IN.

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